THE CHILDREN’S THEATRE COMPANY LTD
GENERAL TERMS & CONDITIONS
1. DEFINITIONS AND SCOPE
These General Terms & Conditions (“Terms”) apply to The Children’s Theatre Company Ltd, hereinafter referred to as “CTC”, and incorporate the following divisions and services operated by CTC:
• CTC College of Performing Arts (“CTC College”);
• CTC Academy;
• CTC Management;
• CTC LAMDA;
• CTC Productions; and
• CTC events, productions, workshops, parties and corporate events.
References to “applicant”, “student”, “participant”, “member”, “performer” or “client” shall mean the relevant individual participating in, applying for or receiving services from CTC.
Where the applicant or participant is under 18 years of age, references to “parent/guardian” include the person with parental responsibility or the person legally authorised to act on the applicant’s behalf.
These Terms should be read together with any specific terms, offer letters, enrolment documentation, Agency agreements, policies or other information applicable to the particular CTC service.
2. CONSENT
Where an applicant or participant is under 18 years of age, the parent or legal guardian confirms that they have the appropriate authority to provide consent for the applicant to attend and participate in CTC activities, classes, workshops, rehearsals, performances, auditions, productions and other relevant activities.
The parent or guardian is responsible for ensuring that CTC is informed of any relevant circumstances that may affect the applicant’s participation.
3. APPLICATIONS, BOOKINGS AND PAYMENT
CTC College, CTC Academy, CTC LAMDA, CTC Management and CTC Productions/events may each operate different payment arrangements depending upon the service being provided.
Unless otherwise agreed in writing, CTC’s preferred methods of payment must be made using one of the payment methods specified by CTC for the relevant service.
An application, booking or enrolment will only be considered complete once CTC has received any applicable deposit, part-payment or full payment required for the relevant service.
For CTC College, a non-refundable deposit is required to secure a place following a successful application and formal offer. Any remaining balance must be paid on or before the first day of the course/term, or in accordance with an agreed payment plan confirmed in writing.
Receipt of an application and any deposit or other payment received will be acknowledged by CTC in writing, which may include email, letter or text message.
Payment alone does not constitute acceptance of an application or guarantee a place. Acceptance will only be confirmed when CTC has provided written confirmation.
3.1 CONFIRMATION AND CONTRACT
Written confirmation from CTC that an applicant has been offered and has accepted a place, enrolment or other service will establish the contractual relationship between CTC and the relevant applicant/client, subject to these Terms and any additional terms applicable to that service.
Where the applicant is under 18, the contractual relationship will be entered into with the parent or legal guardian on behalf of the applicant where applicable.
3.2 CANCELLATION — CTC ACADEMY AND CTC LAMDA
A minimum of one half-term’s written notice is required to cancel and withdraw from a CTC Academy or CTC LAMDA class or enrolment.
Unless CTC receives and acknowledges the required notice, enrolment will automatically continue into the following term.
Any cancellation must be submitted in writing and will only take effect once acknowledged by CTC.
3.3 PAYMENT OF FEES — ACADEMY AND LAMDA
Unless otherwise agreed in writing, CTC Academy and CTC LAMDA fees are payable at the beginning of each term and, in any event, no later than the first half-term.
Where an instalment arrangement has been agreed, the payment schedule will be confirmed separately in writing.
Fees are generally non-refundable, and non-attendance does not, in itself, entitle a participant to a refund or credit.
Fees cannot ordinarily be transferred or carried forward to a subsequent term unless CTC has expressly agreed otherwise in writing.
CTC reserves the right to charge interest on overdue amounts at a rate of 8% above the Bank of England base rate, calculated on a daily basis from the date payment became overdue until cleared funds are received.
Where fees remain outstanding, CTC may withhold examination results, certificates, awards or other relevant documentation until all outstanding amounts have been paid in full.
3.4 LAMDA EXAMINATION FEES
Fees for LAMDA regulated qualification examinations are payable when requested by CTC and must normally be paid within 14 days of the date of request.
Payment of an examination fee constitutes payment for entry to the examination and does not guarantee that the candidate will obtain a pass, award or qualification.
LAMDA qualifications may be regulated within the relevant UK qualifications frameworks by the applicable regulatory bodies.
4. UNIFORM
Participants may be required to wear the uniform or clothing specified for their particular CTC programme or activity. Where uniform is compulsory, the applicable requirements will be communicated separately.
5. CHANGES TO CLASSES, WORKSHOPS, REHEARSALS AND EVENTS
CTC reserves the right to make reasonable changes to the dates, times, venues, personnel, content or method of delivery of classes, workshops, rehearsals, productions and events where this is necessary or reasonably required.
Such changes may arise from circumstances outside CTC’s reasonable control, including staff illness, venue issues, government requirements, health and safety requirements, legal obligations or other circumstances that make the originally planned arrangement impractical.
Where reasonably necessary, CTC may provide classes, workshops or rehearsals through an online/digital delivery method.
Where CTC changes the method of delivery for reasons beyond its reasonable control, membership and enrolment will ordinarily remain continuous and fees will remain payable, subject to any rights the customer may have under applicable law.
Where CTC cancels a paid activity and is unable to provide a reasonable alternative, affected customers will be offered an appropriate refund, credit or alternative arrangement, taking account of the circumstances and applicable consumer law.
CTC will endeavour to provide reasonable notice of significant changes wherever circumstances permit.
6. PARTICIPATION AND HEALTH
Participants take part in CTC activities with the understanding that performance training and related activities may involve physical movement and inherent risks.
Parents/guardians and adult participants must inform CTC of any relevant injury, medical condition, disability, allergy or other circumstance that may affect safe participation.
Participants must follow reasonable instructions given by CTC staff and comply with applicable health and safety requirements.
CTC reserves the right to restrict or modify participation where it reasonably considers this necessary for the safety or welfare of the participant or others.
7. LIABILITY AND PERSONAL BELONGINGS
Participants are responsible for their own personal belongings while attending CTC activities.
CTC cannot accept responsibility for loss, theft or damage to personal belongings brought onto CTC premises or to any venue used for CTC activities, except where such responsibility cannot lawfully be excluded.
Nothing in these Terms shall exclude or limit any liability which CTC is not permitted to exclude or limit by law.
8. DATA PROTECTION, PRIVACY AND IMAGES
CTC is committed to protecting personal information and will process personal data in accordance with applicable UK data protection legislation, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, together with CTC’s Privacy Notice.
Personal information may be collected and processed for purposes including:
• administration and enrolment;
• communication with parents, guardians, students and members;
• course and class management;
• auditions and casting opportunities;
• examination and qualification administration;
• production and performance activities;
• safeguarding and welfare;
• health and safety;
• legal and regulatory compliance; and
• other legitimate operational purposes.
CTC will not sell personal information to third parties.
Personal information may be shared where necessary with relevant service providers, examination or awarding bodies, venues, production companies, casting professionals or other organisations where there is an appropriate lawful basis to do so and where such sharing is necessary for the relevant service or activity.
CTC may take and use photographs, video and other recorded material in accordance with its Privacy Notice and applicable photography, filming and image-consent arrangements.
Where the participant is under 18, the relevant parent/guardian will be asked to provide any consent required for photography, filming or promotional use.
CTC recognises its responsibilities towards the welfare and safeguarding of children and young people and will take appropriate steps when obtaining, storing and using images or recordings.
Further information is contained within CTC’s Privacy Notice and applicable image-consent documentation.
9. WEBSITE AND DIGITAL CONTENT
CTC’s website and associated digital materials, including text, photographs, graphics, documents, videos, logos and other content, are protected by applicable copyright and intellectual property laws.
Unless expressly authorised by CTC, materials must not be copied, reproduced, distributed, altered, republished, sold or otherwise commercially exploited.
Information provided through the CTC website is intended for general information purposes and may be updated from time to time.
By accessing and using CTC’s website and downloading any materials made available for permitted use, users agree to comply with these Terms and any additional website-specific conditions.
Unauthorised use of CTC website content or materials is prohibited.
10. EXTERNAL PERFORMANCES
CTC supports members participating in appropriate performances and activities outside CTC where these provide valuable experience and development.
However, external commitments must not interfere with a participant’s agreed commitment to CTC.
Except for school productions or where CTC has provided prior written consent, CTC Academy and Company members should not commit to external Christmas, Spring, Summer Term and/or Open Season productions where this would directly conflict with a CTC event, production, rehearsal or other agreed commitment.
CTC College students must obtain prior written permission from the College Principal before undertaking external professional or performance work during their course where such work may affect their College commitments.
11. COMPLAINTS
CTC aims to resolve concerns promptly and fairly. Any complaint should initially be raised with the relevant CTC team or member of staff. Formal complaints should be submitted in writing to CTC in accordance with the applicable complaints procedure. Where a particular CTC service has its own complaints or appeals procedure, that procedure will apply.
12. CTC MANAGEMENT — TALENT AGENCY
CTC Management operates as a sole representation talent agency for children and young performers from approximately four years of age and upwards, subject to suitability and acceptance.
Full-time CTC College students will be registered with CTC Management on a sole-agency basis as part of their course arrangements, subject to the relevant Agency terms.
CTC Management actively seeks professional opportunities for registered children, young performers and models, including opportunities in areas such as:
• Television
• Film
• Theatre
• Commercials
• Radio
• Modelling
• Voice work
• Other professional performance and media opportunities
CTC Management receives casting opportunities from casting directors, production companies and other professional industry contacts.
CTC will consider each casting brief and may submit the profile of a represented performer where CTC considers that the performer is suitably matched to the requirements of the opportunity.
Representation does not guarantee auditions, bookings, employment or income.
12.1 SOLE REPRESENTATION
Where CTC Management represents a performer on a sole-agency basis, CTC will act as the performer’s representative in accordance with the applicable Agency agreement.
Where CTC Management negotiates, introduces, arranges or otherwise procures professional work for a represented performer, CTC will be entitled to the applicable Agency commission.
Commission will also apply to professional work obtained independently by the represented performer during the period of representation.
The precise scope of commission, including work obtained independently, renewals, extensions, options, repeat bookings, buyouts and post-termination payments is 15% (fifteen percent) plus VAT or shall be governed by the applicable Agency agreement.
The applicable commission rate shall be 15% (fifteen percent) plus VAT or if applicable the rate specified in the current CTC Management Agency Representation Agreement.
12.2 COMMISSION
The Client shall pay CTC Management (“the Manager/Agent”) commission at the rate specified in the applicable Agency agreement on gross fees, salaries, remuneration and other income received or receivable by the represented performer arising from or connected with any engagement, employment, performance, appearance, booking, contract, renewal, extension or other professional opportunity within the scope of the Agency agreement.
Unless otherwise agreed in writing, commission shall be calculated on the performer’s gross contractual remuneration before deduction of income tax, National Insurance, pension contributions or other deductions.
VAT properly chargeable on the performer’s own services shall not form part of the commission calculation.
Where CTC Management is VAT registered, VAT will be charged on the Agency commission at the prevailing rate where applicable.
Commission becomes due when the relevant remuneration is received by the performer or, where CTC Management receives payment on the performer’s behalf, when that payment is received by CTC.
Where CTC Management receives monies on behalf of a performer, the performer/parent/guardian authorises CTC Management, where permitted by the applicable agreement, to deduct any commission and VAT properly due before accounting for the balance.
Where remuneration is paid directly to the performer or their parent/guardian, the applicable Agency commission and VAT must be paid to CTC Management within 10 days of receipt of the relevant remuneration, unless otherwise agreed in writing.
Commission remains payable in respect of any engagement, contract, renewal, extension, option, repeat booking, buyout or other professional work that was negotiated, introduced, arranged or procured during the period of representation, even where payment or performance occurs after termination, subject always to the applicable Agency agreement and applicable law.
Where an engagement is governed by a specific industry agreement, including a SOLT/Equity West End Agreement, commission shall be calculated in accordance with the applicable Agency agreement and any relevant contractual or industry provisions.
12.3 SPOTLIGHT MEMBERSHIP
Where appropriate, CTC Management may recommend that a child or young performer has a profile with Spotlight, the professional casting directory.
Spotlight membership is subject to an annual subscription fee determined by Spotlight.
CTC may assist with the initial registration process where applicable but does not control Spotlight’s membership fees, renewal arrangements or eligibility requirements.
The parent/guardian or client is solely responsible for payment of Spotlight membership and renewal fees and for maintaining the membership once registered.
Spotlight membership does not guarantee auditions, bookings or employment.
13. CTC COLLEGE OF PERFORMING ARTS
Applications for any CTC College full-time course is subject to an audition and assessment process.
By submitting an audition and or application form, the applicant and, where applicable, their parent/guardian acknowledge that the application is subject to these General Terms & Conditions and any specific College terms supplied as part of the application process.
13.1 OFFER AND ACCEPTANCE
Following a successful audition and assessment, CTC College may issue a Formal Offer by email and/or post.
The Formal Offer will provide relevant information regarding the course, fees, payment arrangements and any other applicable requirements.
Where the offer requires completion of an enrolment form and payment of a deposit, these must be returned within the period specified in the Formal Offer to secure acceptance of the place.
Subject to any applicable statutory cancellation rights, acceptance of the offer and payment of the required deposit creates a contractual commitment to CTC for the payment of the remaining course fees in accordance with the agreed payment schedule.
Where applicable law provides a statutory cooling-off or cancellation period, this will apply notwithstanding any conflicting provision in these Terms.
13.2 FEES AND WITHDRAWAL
Course deposits are non-refundable except where applicable law requires otherwise.
Once a place has been accepted and the contractual arrangements have commenced, course fees remain payable in accordance with the agreed payment terms, subject to any statutory rights or specific written agreement with CTC.
Where a student withdraws from the RSL two-year course, the following payment structure may apply, subject to applicable law:
• Withdrawal before 31 December of Year 1: up to 25% of the full course fees;
• Withdrawal before 31 March of Year 1: up to 50% of the full course fees;
• Withdrawal on or after 1 April of Year 1: up to 100% of the full course fees.
These amounts shall be applied subject to applicable law and any specific written agreement between CTC and the student/parent.
Where exceptional circumstances arise, including significant medical circumstances, CTC may, at its discretion and upon appropriate evidence, agree to defer completion of the course or make alternative arrangements.
CTC reserves the right to charge interest on overdue amounts at 8% above the Bank of England base rate, calculated daily from the date payment became overdue until cleared funds are received.
13.3 BURSARIES AND SCHOLARSHIPS
Where a student receives a bursary or scholarship, the specific terms of that award will apply in addition to these General Terms & Conditions.
Unless expressly agreed otherwise in writing, a bursary or scholarship does not automatically remove or reduce any contractual withdrawal or payment obligations.
Any withdrawal or cancellation arrangements applicable to a bursary or scholarship recipient will be confirmed in the relevant award documentation and shall be subject to applicable law.
13.4 CHANGES TO COLLEGE DELIVERY AND TIMETABLES
CTC reserves the right to make reasonable changes to the timetable, dates, times, staffing, venue, content or delivery method of College classes, workshops, rehearsals and events where reasonably necessary.
Such changes may arise from circumstances outside CTC’s reasonable control, including staff illness, venue availability, government requirements, health and safety requirements, legal obligations or other circumstances that make the planned arrangement impractical.
Where necessary, CTC may temporarily move classes, workshops or rehearsals to an online/digital delivery format.
CTC will endeavour to provide reasonable notice of significant changes wherever circumstances permit.
Fees remain payable during such periods, subject to applicable law and any specific arrangements communicated by CTC.
14. DIGITAL LEARNING AND ONLINE CLASSES
The following provisions apply to participants undertaking CTC pre-recorded, live or online classes, workshops, activities or challenges.
14.1 Physical Activity
Participants undertaking dance, movement or other physical activity through CTC’s digital learning platform do so at their own risk and should undertake an appropriate warm-up before participating.
Where a live warm-up is not provided, guided warm-up resources may be made available through CTC’s digital learning platform (“e-Academy”).
14.2 Risk Assessment
Parents/guardians are responsible for ensuring that an appropriate home environment is available before a child participates in any physical online activity.
The parent/guardian should consider the relevant health and safety risks, including the available space, flooring, furniture and surrounding objects.
14.3 Suitable Space
Parents/guardians must ensure that the participant has a clear and adequately sized area in which to undertake CTC activities such as dance, movement, acting and singing.
14.4 Removal of Hazards
Where reasonably necessary, pets, younger siblings and other potential hazards should be removed from the activity area while the participant is taking part in an online physical activity.
14.5 Adult Supervision
Parents/guardians are strongly encouraged to remain present or readily available while a child participates in CTC online activities, particularly where those activities involve physical movement.
14.6 Appropriate Clothing
Participants should wear appropriate clothing and footwear suitable for the activity and follow CTC’s applicable hair, jewellery and safety guidelines.
14.7 Recording and Privacy
Participants and parents/guardians must not photograph, record, screenshot, reproduce or otherwise capture any live or pre-recorded CTC class where other students or confidential CTC content may be visible or audible.
14.8 Access to e-Academy
Access to CTC’s e-Academy and digital learning resources is restricted to authorised CTC members.
Login details will be provided to the relevant participant/parent or guardian in accordance with CTC’s membership and payment arrangements.
14.9 Sharing of Login Details and Content
Under no circumstances may CTC login details, passwords, private links, meeting links, classes, recordings or other protected digital content be shared with unauthorised persons.
CTC digital content must not be downloaded, copied, reproduced, recorded, redistributed or made available to third parties without CTC’s prior written permission.
14.10 Online Physical Activity
Participants and their parents/guardians acknowledge that physical activities, including dance and movement, involve inherent risks.
Reasonable precautions should be taken to reduce those risks.
Nothing in these Terms excludes or limits any liability which cannot lawfully be excluded or limited.
14.11 Accidents and Injuries
Any injury, accident or incident arising during participation in an online CTC activity should be reported to CTC as soon as reasonably practicable.
CTC will take reasonable steps within its control to provide safe and appropriate digital learning content but cannot supervise the participant’s physical environment remotely.
Parents/guardians remain responsible for ensuring that the home environment is appropriate and safe for participation.
15. SAFEGUARDING AND WELFARE
CTC is committed to the welfare, safeguarding and protection of children and young people participating in its activities.
CTC will maintain appropriate safeguarding procedures and expects all students, parents, guardians, staff and participants to comply with relevant safeguarding requirements.
Any safeguarding concern should be reported to the appropriate member of CTC staff in accordance with CTC’s safeguarding procedures.
16. ACCEPTANCE OF THESE TERMS
By submitting an application form to CTC, whether online, by post or by hand, you confirm that you have read and understood these General Terms & Conditions and acknowledge that they apply to your application and participation in CTC activities.
Where the applicant is under 18 years of age, the application must be submitted by, or with the consent of, the applicant’s parent or legal guardian, who accepts these Terms on the applicant’s behalf where applicable.
You also acknowledge and agree to comply with CTC’s Privacy Notice and any other applicable policies, procedures or terms provided to you or published by CTC.
Submission of an application does not, by itself, guarantee acceptance, enrolment, representation or a place on any course or programme.
Where a specific written agreement, offer letter, enrolment agreement or Agency agreement contains terms that expressly apply to the relevant service, those specific terms will also apply.
17. CHANGES TO THESE TERMS & CONDITIONS
CTC reserves the right to review and amend these General Terms & Conditions from time to time where reasonably necessary, including to reflect changes in legislation, regulatory requirements, operational arrangements, services or industry practice.
Where changes are material, CTC will communicate or publish the revised Terms as appropriate and, where required, will specify when those changes take effect.
Nothing in this clause affects any rights that you may have under applicable law.
18. GOVERNING LAW
These Terms & Conditions shall be governed by and interpreted in accordance with the laws of England and Wales, unless applicable law requires otherwise.
Nothing in these Terms affects any statutory rights available to consumers, students, parents, guardians or other customers under applicable law.