CTC Parties – Terms & Conditions
We want every CTC Party to be a magical, memorable and enjoyable experience for everyone involved. These Terms & Conditions are designed to ensure that your booking runs safely and smoothly and that both you and our team know what to expect.
By making a booking with CTC Parties, paying your booking deposit and confirming acceptance of these Terms & Conditions, you agree to the following.
1. Bookings & Confirmation
All bookings are subject to availability and are not confirmed until:
- the booking form has been completed;
- these Terms & Conditions have been accepted;
- the required £50.00 booking deposit has been received; and
- confirmation has been issued by CTC Parties.
A £50.00 non-refundable booking deposit is required to secure your chosen date and time. This amount will be deducted from the final balance of your booking.
Please check all information contained within your booking confirmation carefully and let us know as soon as possible if anything is incorrect.
2. Payment
The remaining balance for your party must be paid in full no later than 7 days before the event date.
Where a booking is made within 7 days of the event, full payment will be required at the time of booking.
If payment is not received by the required date, CTC Parties reserves the right to treat the booking as cancelled.
Any additional services, additional children or agreed travel charges must also be paid prior to the event.
3. Cancellations by the Client
We understand that plans sometimes change.
If you need to cancel your booking, please notify CTC Parties in writing as soon as possible.
The following cancellation charges will apply:
- More than 14 days before the event – the £50.00 booking deposit will be retained.
- Between 7 and 14 days before the event – 50% of the total booking price will be payable.
- Less than 7 days before the event – 100% of the total booking price will be payable.
Where circumstances allow, CTC Parties may, at its discretion, offer the option to transfer a booking to an alternative available date. Date transfers are not guaranteed and may be subject to performer availability, additional travel costs and/or changes in package pricing.
4. Party Numbers
All CTC Parties packages include entertainment for up to 20 children, including the birthday child and any siblings who wish to participate.
The number of children attending must be confirmed with CTC Parties before the event. Parties for more than 20 children must be agreed in advance and may incur an additional charge and/or require additional CTC Parties team members.
For the safety of your guests and our team, the agreed maximum number of participating children must not be exceeded without prior agreement from CTC Parties.
Where the number of children attending is greater than agreed, we reserve the right to adapt, restrict or remove activities where necessary to ensure the party can be delivered safely.
5. Adult Supervision & Safeguarding
A responsible adult aged 18 or over must remain present and available throughout the entire event.
The CTC Parties team are attending as entertainers and are not acting as childcare providers. Children must not be left solely in the care or supervision of CTC Parties team members at any time.
The client and/or responsible adults present remain responsible for the general supervision, behaviour, welfare and toileting needs of all children attending.
CTC Parties takes the safeguarding and welfare of children seriously. Our team will follow CTC’s safeguarding procedures where any concern regarding the safety or welfare of a child arises.
6. Behaviour & Safety
The safety and wellbeing of our guests and team is our priority.
We ask that children and adults treat our team, equipment, costumes and other guests with respect.
CTC Parties reserves the right to pause, adapt or, in serious circumstances, end an event where a member of our team believes that behaviour or conditions are unsafe, threatening, abusive, discriminatory or otherwise inappropriate.
Where an event has to be ended because of the behaviour of the client, guests or conditions under the client’s control, a refund will not normally be provided.
7. Venue, Access & Parking
The client is responsible for ensuring that the chosen venue:
- permits the booked entertainment;
- is safe and suitable for the activities included within the package;
- provides sufficient space for the number of guests attending; and
- provides safe and reasonable access for our team and equipment.
Suitable parking should be available as close to the venue as reasonably possible. Any parking restrictions, charges, difficult access, stairs or significant walking distances should be disclosed at the time of booking.
Where parking charges apply, these may be added to the booking price where agreed in advance.
The client must provide a suitable contact telephone number that can be used by the CTC Parties team on the day of the event if required.
Any specific requirements relating to tables, chairs, electrical sockets or performance space will be communicated prior to your event where applicable.
8. Arrival & Party Times
Our team will aim to arrive at or near the venue approximately 5–10 minutes before the agreed start time. Where possible, the Princess will remain out of sight until her announced grand entrance to help preserve the magic.
Please ensure that the venue and party area are accessible and ready for our team upon arrival.
Your chosen package provides entertainment for the duration stated on your booking confirmation. Package times of 30, 60 or 90 minutes run from the agreed entertainment start time.
If the event is delayed because the venue, client or guests are not ready at the agreed start time, we cannot guarantee that the entertainment can be extended beyond the original finish time.
Where a significant delay is caused by CTC Parties, we will make every reasonable effort to provide the full entertainment time booked.
9. Outdoor Events
Outdoor parties are welcome where suitable for the package booked.
The client must provide a safe and suitable performance area and should have an appropriate indoor or covered alternative available in the event of unsuitable weather.
CTC Parties reserves the right to adapt, relocate, pause or discontinue activities where weather, excessive heat, rain, high winds, ground conditions or other environmental factors could affect the safety of guests, performers, costumes or equipment.
10. Health, Allergies & Additional Needs
Please let us know at the time of booking about any relevant allergies, medical requirements, disabilities, access requirements or additional needs that may affect participation in the activities provided.
We will always endeavour to make our entertainment as inclusive as reasonably possible.
Unless food or refreshments are specifically included within your CTC Parties package, the provision and supervision of food and drink remains the responsibility of the client and/or venue.
If a child or guest is unwell with an illness that may reasonably pose a risk to our performers or other guests, we ask that they do not participate in close-contact activities.
11. Performers & Characters
We carefully select and prepare our performers to provide a high-quality CTC Parties experience.
Bookings are made for a character appearance rather than for a specific individual performer unless expressly agreed otherwise.
Each standard CTC Princess party booking includes one Princess and one Royal Advisor unless otherwise stated. The Royal Advisor supports the delivery of the party and assists with the smooth running of the experience.
Due to illness, emergency or other unforeseen circumstances, it may occasionally be necessary for CTC Parties to substitute the performer originally scheduled to attend. Where possible, the same character will still be provided.
If the booked character cannot be provided, we will contact you as soon as reasonably possible to discuss suitable alternatives.
CTC Parties is an independent entertainment provider and is not affiliated with, endorsed by or sponsored by any film studio, production company or trademark owner.
Additional Princesses may be added to a booking, subject to availability and an additional charge. Any additional Princesses must be agreed and confirmed by CTC Parties in advance.
Personalised Princess video messages may be added to a party booking for an additional charge of £15.00, subject to character availability. The client is responsible for providing the correct name, pronunciation and any other requested personalisation details. Once a personalised video has been recorded, the fee is non-refundable unless the video contains an error made by CTC Parties.
12. Other Entertainment & Activities
Please tell us in advance if other entertainment or activities will be taking place during your CTC Parties booking, including bouncy castles, soft play, entertainers, face painters or similar attractions.
This allows us to plan the entertainment appropriately and ensure sufficient space and a suitable environment for our activities.
The client is responsible for ensuring that any third-party suppliers they engage are appropriately insured, qualified and compliant with any relevant safety requirements. CTC Parties accepts no responsibility for services or equipment provided by third-party suppliers.
13. Costumes, Props & Equipment
Our costumes, props and equipment are an important part of creating the CTC Parties experience and should be treated with care.
The client may be responsible for the reasonable cost of repairing or replacing CTC Parties property that is deliberately damaged or damaged through reckless or inappropriate behaviour by a guest.
Normal wear and tear is excluded.
14. Photography, Video & Social Media
We are very happy for parents and guests to take photographs and short videos of their own children during the party for personal use, provided this does not disrupt the entertainment or compromise the privacy of other children attending.
It is the responsibility of the client to ensure that photography or filming at their event is appropriate and that any necessary permissions relating to other guests have been obtained.
Images or footage of CTC Parties performers must not be used for commercial purposes, presented in a misleading or inappropriate context, or digitally manipulated without prior written permission from CTC Parties.
CTC Parties will only take and/or use photographs or video footage of children for its own promotional purposes where the appropriate permission has been obtained.
15. Travel
CTC Parties provides Princess visits across Suffolk. Travel charges may apply depending on the location of your event and will always be confirmed before your booking is secured.
Bookings outside Suffolk may be considered subject to availability and may incur an additional travel charge.
16. Cancellations or Changes by CTC Parties
In the unlikely event that CTC Parties is unable to fulfil your booking due to performer illness, emergency or circumstances outside our reasonable control, we will make every reasonable effort to provide:
- an alternative suitable performer;
- an alternative character where appropriate; or
- an alternative available date.
Where we are unable to provide the booked service and a suitable alternative cannot be agreed, all payments made in relation to the affected booking will be refunded.
CTC Parties will not be responsible for additional or consequential costs incurred by the client as a result of circumstances outside our reasonable control.
17. Circumstances Beyond Our Control
CTC Parties will not be responsible for a failure or delay in providing services where this results from circumstances beyond our reasonable control, including but not limited to severe weather, significant travel disruption, road closures, accidents, venue closure, government restrictions, emergencies or other exceptional circumstances.
Where possible, we will work with you to find a reasonable alternative solution.
18. Complaints & Feedback
We want every family to have a fantastic CTC Parties experience.
If there is anything you are unhappy with during your event, please raise it with the CTC Parties team as soon as possible so that we have the opportunity to resolve the issue.
Any complaint following an event should be submitted to CTC Parties in writing within 7 days of the event date, providing as much information as possible.
19. Liability
CTC Parties will take reasonable care in providing all services and activities.
We will not be responsible for loss, damage or injury resulting from circumstances outside our reasonable control or from a failure by the client or guests to follow reasonable instructions given by our team.
Nothing within these Terms & Conditions excludes or limits any liability which cannot lawfully be excluded or limited.
Parents, guardians and responsible adults remain responsible for the supervision and welfare of children attending the event.
20. Personal Information
Information provided as part of your booking will be used to administer and deliver your CTC Parties booking and handled in accordance with our privacy procedures.
Please only provide health, allergy or additional-needs information that is relevant to the safe delivery of the event.
21. Changes to Your Booking
Any requested changes to the date, time, venue, package, character or number of guests are subject to availability and must be agreed by CTC Parties.
Changes may result in additional charges where they affect staffing, travel, timings or the services required.
22. Acceptance of Terms
By submitting a booking, paying the required booking deposit and confirming acceptance of these Terms & Conditions, you confirm that you have read, understood and agree to them.
You are responsible for ensuring that the venue and other responsible adults involved in the event are aware of any requirements relevant to them.
These Terms & Conditions are governed by the laws of England and Wales.
We can’t wait to bring a little CTC magic to your celebration!